Job Title: Insurance Follow-Up Representative – Medical Billing & Revenue Cycle
Employment Type: Full-Time
Work Mode: On-site / Hybrid Optional
Schedule: Monday through Friday
Job Summary
We are seeking a detail-oriented Insurance Follow-Up Representative to manage insurance account follow-ups, resolve outstanding balances, and support the billing process. The ideal candidate will work with insurance companies, patients, and internal teams to ensure accurate account processing, payment reconciliation, and timely claim resolution.
If you have experience in insurance follow-up, medical billing, or healthcare revenue cycle management – and you're looking for a Monday through Friday role with competitive hourly pay – we want to hear from you.
Why This Role Stands Out
Revenue cycle focus – Manage insurance follow-ups and claim resolution
Monday through Friday schedule – No weekends
Independent account management – Work autonomously in a team-oriented environment
Competitive hourly pay – Based on experience
Career growth – Opportunity to work with multiple insurance carriers and billing systems
Patient & payer interaction – Develop strong communication and resolution skills
Key Responsibilities
Insurance Follow-Up
Obtain and verify patient insurance information
Follow up on outstanding insurance claims and account balances
Review and process insurance correspondence and account documentation
Reconciliation & Documentation
Reconcile account information between billing systems and client records
Ensure accurate posting of payments, adjustments, and account updates
Maintain detailed account notes and documentation for future reference
Communication & Customer Service
Contact insurance companies and patients to gather required information and resolve issues
Handle incoming calls and provide quality customer service
Monitor accounts and follow established procedures to ensure timely resolution
Compliance
Maintain confidentiality of patient information and comply with HIPAA regulations
Generate, review, and communicate reports as required
Required Qualifications
Previous experience in insurance follow-up, medical billing, or healthcare revenue cycle management (preferred)
Strong computer proficiency and ability to learn multiple systems and databases
Excellent organizational and multitasking skills
Strong verbal and written communication skills
High attention to detail and accuracy
Ability to work independently and within a team environment
Knowledge of HIPAA and healthcare compliance regulations
Preferred Skills
Experience handling insurance claims and payment follow-ups
Knowledge of healthcare billing and collections processes
Customer service and phone communication skills
Ability to resolve patient and insurance-related issues effectively
Strong problem-solving and analytical skills
Key Skills (At a Glance)
Insurance claim follow-up and resolution
Patient insurance verification
Payment posting and reconciliation
Account documentation and notes management
HIPAA compliance
Phone-based customer service
Billing system reconciliation
Denial management and appeals
Work Environment
Fast-paced healthcare billing and insurance follow-up environment
Team-oriented setting with independent account management responsibilities
Full-time schedule – Monday through Friday
Compensation
Competitive hourly pay based on experience
Benefits (Suggested Addition)
Health, dental, and vision insurance
Retirement savings plan (e.g., 401k) with employer contribution
Paid time off (PTO) and holidays
Professional development and training opportunities
Equal Opportunity Statement
All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.
Ready to Join a Growing Revenue Cycle Team?
If you are an Insurance Follow-Up Representative with experience in medical billing, claims resolution, and patient/insurance communication – and you're looking for a Monday through Friday role – apply today.
[Point of Contact
Jane Roy
Business Development Manager
P: 409-230-8844
E: jane.roy@firman-solutions.com
A: 2766 Duniven Cir Suite 206 Amarillo TX 79109
]
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