Client Relationship Manager

Job Title: Client Relationship Manager – Engineering & Manufacturing

Employment Type: Full-time

Work Mode: On-site / Hybrid Optional

Job Summary

The Client Relationship Manager is responsible for managing and growing key customer accounts within engineering and manufacturing environments. This role focuses on building long-term client partnerships, understanding technical requirements, and ensuring seamless project execution from initial inquiry through production. The position requires a combination of relationship management, technical understanding, and cross-functional coordination.

If you have 3–8+ years of experience in client or account management within engineering or manufacturing, a strong ability to interpret technical drawings and specifications, and a passion for building lasting client partnerships – we want to hear from you.

Why This Role Stands Out

Technical account management – Work directly with OEMs and large-scale manufacturers

End-to-end project ownership – From initial inquiry to final delivery

Cross-functional collaboration – Partner with engineering, operations, and quality teams

Growth opportunity – Upsell and cross-sell services to expand accounts

Industry focus – Engineering, electrical assemblies, and manufacturing solutions

Key Responsibilities

Client Relationship Management

Manage and strengthen relationships with existing clients across multiple industries

Serve as the primary point of contact for all client communications and requirements

Build long-term, trust-based partnerships to support client retention and growth

Account Growth & Business Development

Identify opportunities for upselling and cross-selling services

Support account expansion by aligning services with client needs

Drive customer satisfaction and long-term engagement

Project Coordination & Execution

Ensure smooth execution of projects from initial request/quotation to final delivery

Coordinate with internal teams to meet project timelines, quality, and cost expectations

Monitor project progress and proactively address any issues

Technical Understanding

Interpret technical requirements, including drawings, specifications, and bills of materials (BOMs)

Understand products and processes related to electrical systems, assemblies, or manufacturing solutions

Cross-Functional Collaboration

Work closely with engineering, operations, and quality teams to ensure delivery excellence

Facilitate communication between clients and internal stakeholders

Qualifications

Required Qualifications

3–8+ years of experience in client or account management within engineering or manufacturing environments

Strong understanding of technical products or systems (e.g., electrical assemblies, components, or similar)

Experience working with industrial clients such as OEMs or large-scale manufacturers

Ability to interpret technical documentation and project requirements

Excellent communication and stakeholder management skills

Key Skills

Primary Skills

Client relationship management

Account management and growth

Project coordination

Stakeholder management

Technical requirement analysis

Secondary Skills

Upselling and cross-selling

Communication and interpersonal skills

Problem-solving

Time management and organization

Team collaboration

Work Environment & Requirements

Ability to manage multiple client accounts and projects simultaneously

Strong organizational and multitasking skills

Comfortable working in a cross-functional, team-oriented environment

Willingness to engage with both technical and business stakeholders

Work Environment

On-site or hybrid options available

Collaborative environment with engineering, operations, quality, and sales teams

Fast-paced setting with multiple concurrent projects and client needs

Compensation & Benefits (Suggested Addition)

Competitive salary based on experience

Performance-based incentives or bonuses

Health, dental, and vision insurance

Retirement savings plan (e.g., 401k) with employer contribution

Paid time off (PTO) and holidays

Professional development and training opportunities

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Ready to Build Lasting Client Partnerships?

If you are a Client Relationship Manager with 3–8+ years of experience in engineering or manufacturing environments, a strong ability to interpret technical requirements, and a passion for driving account growth and customer satisfaction – apply today.

[Point of Contact

Jane Roy

Business Development Manager

P: 409-230-8844

E: jane.roy@firman-solutions.com

A: 2766 Duniven Cir Suite 206 Amarillo TX 79109]